Legal
Refund & Cancellation Policy
Last updated: July 2026
Our guarantee
30-day decision-impact guarantee.
If your pSPI report does not change how you would act on a decision within 30 days of purchase, we will refund you in full — no questions asked.
1. Eligibility for a refund
You are eligible for a full refund if all of the following conditions are met:
- Your refund request is submitted within 30 days of the date of purchase.
- You email hello@pspi.com.ng with the subject line "Refund Request" from the email address used for purchase.
- You briefly describe what decision you were trying to make and why the report did not change your view.
- You have not shared the report or its contents outside your organisation.
2. How refunds are processed
Approved refunds are processed by the pSPI finance team using the payment details associated with your invoice. Processing times depend on the original payment method and receiving bank. Upon processing a refund, your download link will be deactivated and your access to the report will be revoked.
3. Non-refundable situations
Refunds will not be issued in the following circumstances:
- The request is made more than 30 days after the purchase date.
- Evidence exists that the report has been shared or distributed beyond the purchasing organisation.
- The report was purchased as part of a custom engagement or advisory project.
- A refund has already been processed for the same purchase.
- The purchase was made as part of a promotional or complimentary access grant.
4. Cancellations
Purchase requests can be cancelled before payment is confirmed. Because pSPI reports are digital products delivered after payment verification, there is no cancellation window once report access has been released.
If you believe a payment has not been matched to your invoice, contact us immediately at hello@pspi.com.ng with your invoice number and payment reference.
5. Device transfer requests
If you change your primary device and need to transfer your report access, this is handled separately through our device transfer process — it is not a refund situation. Log in to your account and submit a transfer request, or contact us at hello@pspi.com.ng.
6. Contact
All refund requests must be submitted by email to hello@pspi.com.ng with the subject line "Refund Request". We aim to respond within 2 business days.